1. Introduction
Excel Neurosurgery & Spine ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our landing page at lander.excelneurosurgeryspine.com or submit a consultation or MRI review request form.
By using our website or submitting your information, you agree to the collection and use of information in accordance with this policy. If you disagree with its terms, please discontinue use of our site.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, service type, and any additional details you provide via our consultation or MRI review request forms.
- Medical Context: Symptoms, conditions, or treatment history you voluntarily share when requesting a consultation or MRI review.
- Usage Data: Information about how you access and use our website, including IP address, browser type, pages visited, time spent on pages, and referring URLs.
- Cookies & Tracking: Small data files stored on your device to enhance your browsing experience and analyze website traffic.
3. How We Use Your Information
We use the information we collect to:
- Respond to your consultation and MRI review requests
- Contact you via phone or email to schedule your appointment
- Provide information about our services, procedures, and treatment options
- Send appointment reminders and follow-up communications
- Improve our website and overall patient experience
- Comply with applicable healthcare and privacy regulations
- Prevent fraudulent activity and protect our services
4. SMS & Phone Communications
SMS Consent Notice: By submitting your phone number through any form on this website, you consent to receive SMS text messages and calls from Excel Neurosurgery & Spine. Your consent to receive communications is not a condition of any medical service or consultation.
When you provide your phone number, you may receive the following:
- Consultation confirmations and appointment scheduling
- MRI review reminders and follow-up messages
- Responses to inquiries submitted through our website
- Information about our services relevant to your inquiry
How to Opt Out: You may opt out of SMS communications at any time by replying STOP to any text message from us, or by contacting us directly at info@excelhealth.co.
Help: Reply HELP to any SMS message, or call us at 949-860-1081.
Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.
Your mobile phone number will not be shared with third parties for their own marketing purposes.
5. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With our physicians, clinical staff, and care coordinators strictly to facilitate your consultation and treatment
- With service providers (such as our CRM and scheduling platforms) that help us operate our practice — bound by confidentiality obligations
- When required by law, court order, or applicable healthcare regulations
- With your explicit written consent
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. We encourage you not to share sensitive medical records through web forms — our team will guide you through secure channels during your consultation.
7. Cookies
Our website may use cookies to enhance functionality and analyze site traffic. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our site may not function properly without cookies.
8. Third-Party Links
Our website may contain links to third-party websites, including our main practice website at excelneurosurgeryspine.com. We encourage you to review the privacy policies of any external sites before providing personal information.
9. Your Rights
You have the following rights regarding your personal data:
- Right to access the personal information we hold about you
- Right to request correction of inaccurate data
- Right to request deletion of your personal data
- Right to opt out of marketing communications at any time
- Right to opt out of SMS messages by replying STOP
To exercise any of these rights, please contact us at info@excelhealth.co or call 949-860-1081.
10. Children's Privacy
Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately at info@excelhealth.co.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised date. Your continued use of our website following any changes constitutes your acceptance of the revised policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
- Email: info@excelhealth.co
- Orange County: 949-860-1081 — 2 Journey, Suite 200, Aliso Viejo, CA 92656
- Honolulu: 808-909-9115 — 500 Ala Moana Blvd #4-470, Honolulu, HI 96813
- Website: excelneurosurgeryspine.com